Bridging the Gap Between Microsoft Dynamics GP and IT
When I first started working at Vertical Solutions, I didn’t fully understand why we are a GP partner as well as a Managed Services Provider. They seemed like two completely different ends of the spectrum to me. When people would ask what I did for a living, I would take a deep breath first and really consider how I would explain these two things without confusing them completely.
It took me a while to fully grasp not only the connection between Dynamics GP and IT, but the importance of that connection and what it means to us and our customers. At this point, I have to think of the best way, without rambling on, to explain all of the benefits of having a Partner who is an expert at both Dynamics GP and IT Managed Services.
For now, I will explain it with some scenarios that we see often:
You need remote assistance…
We have a robust ticketing system that works for both IT and GP (or both) customers. You simply email or call our helpdesk and a ticket is created for you. You can check the status of the ticket and be absolutely sure that no questions go unanswered.
If the situation requires a consultant to make a trip to your location, then our tickets can be escalated to dispatch and someone will schedule a time to come and take a look at the issue in person.
Where is the cloud, really?
With all of the different deployment options and cloud solutions these days, can a traditional GP only partner really understand web client vs deploying on a private cloud or Azure?
We don’t only know the cloud, we use it ourselves, provide private cloud services to many customers, and we know exactly where it is! A very secure, tier 3 data center in Greentree (and backed up to datacenters on both the east and west coast of the U.S.). We know how important your data is to your organization. You don’t have to take our word for it – we will take you there for a tour! We want you to feel just as confident as we are about the safety of your data.
With 24x7x365 predictive monitoring, secure access, compliance with a variety of industry and government mandates including HIPAA, PCI DSS and SOX, supported by third-party SSAE 16/SOC attestation reports, you can be free from any uncertainties.
You get a virus and want to know if GP is safe. Or, you can’t print from GP.
IT issue or GP? Are you wasting time trying to figure this out? When you call Vertical Solutions’ Help Desk, there are no questions about who will fix it. We know IT and GP and again, can make sure that no questions go unanswered. And, more importantly, we can keep your data safe and fix any problems that arise.
IT and GP don’t only mix, but they are a match made in heaven. We monitor desktops, provide backup and disaster recovery, and offer remote and on-site support. If you think you don’t need those things for Dynamics GP, think again! If you don’t have a good backup or firewall in place, your GP data is at risk, is it not? You log into GP from your computer, through a server – are you sure your technology is up to speed? Maybe it is old and slowing you down. Your GP only partner may not notice or see this as an issue. Your GP and IT partner will make sure that you are informed and taken care of as far as every aspect of GP and technology goes at your organization. We can also determine the best way to leverage their capabilities when used properly together.
We know technology, we know GP. We know our customers and are passionate about helping them to be successful and profitable using the core technologies that they need to support their business.