Q1 Client Survey Results

By Bruce Nelson

As I wrap up Q1 2018, I always take some time to review the customer feedback from the quarter.

Once again, I am extremely proud of my team and the level of service they continue to provide year in and year out.

For Q1 2018 we received 221 completed survey responses.  The survey consists of six questions focused on timeliness, skills and professionalism.  The 221 surveys represented 86 unique clients.  For Q1 the average survey score was 4.84 out of 5 or a 97% satisfaction rate.

What a great job by our team, handling calls and keeping our clients productive.

In addition to completing the survey our clients often take the time to provide additional written feedback. Here are just a few of the highlights.

  • Long term care: Samantha rocks!  Very professional and polite!
  • Medical practice: Chris – You have always done a good job and responded when we needed you.
  • Management group: Catie is always great to work with and is very quick to resolve any issues brought to her attention.  Great Support Thank You!
  • Medical practice: Joe is wonderful.  He is always a huge help.  He makes me feel like I am his only client (which I know isn’t true).  I appreciate everything he does for us!

Can Your Support Team Deliver Outstanding Customer Feedback?